Frequently Asked Questions
What are Cowboys Cleaning working hours?
We offer cleaning services Monday – Sunday, 8:00am to 5:00pm; evenings are appointment only. Services as well in Deep Cleans, make-readys and move-outs We recommend booking appointments at least a week in advance to ensure the day you are seeking.
Our Office Hours are from 7:30am to 9:00pm.
Do you provide apartment/loft cleaning services as well?
We take care of a plethora of apartments and lofts through out the Dallas metroplex for home cleaning services. We are happy to provide any apartment cleaning services you need. We can also make your apartment ready for you to move out or move in.
Do I need to provide the cleaning supplies?
No. Cowboys Cleaning will provide ALL cleaning supplies and vacuums. We do find many of our home owners request we use their supplies and vacuums, please let us know if this is the case.
What if I want a special cleaner used on a special item?
Do you do Interior windows? Exterior Windows?
How many people do you send?
What do I do with my indoor pets?
We are very PET FRIENDLY people. It is our priority to safeguard and keep them in designated areas. However, if you have a LARGE, AGGRESSIVE or BARKING dog, we ask that you please separate the dog from the house keeper while cleaning. Pet owner is entirely responsible for any medical payment or judgment incurred.
How do we pay for services?
Credit card is required to hold/book the appointment, service agreements is sent out and credit card on file is charged for the cleaning. Payment is due on the day of your service.
What if I need to cancel the day of my appointment?
Do you sub-contract your maids?
No. All maids are FULL TIME employees of Cowboys Cleaning, LLC.
Are you Bonded and Insured? What if something is broken?
Yes, we are. We can provide documentation upon request. A bond is an insurance policy covering theft. The policy is payable upon conviction. If anything is broken we will investigate and compensate accordingly for any fault on our part.
Cowboys Cleaning is licensed, bonded, and Insured! All employees are background checked and work full-time for Cowboys Cleaning, LLC. We Value our customers and If you are not completely satisfied with our service, email us at email@example.com or call us at 214-597-6654 the same day or (within 24 hours after you receive service) to get the item in question corrected at no cost you! We do not refund any money as our service is intangible, subject to your interpretation of “excellent” or “unsatisfactory” service. Once you order services, you agree to these terms.
- Note: If you need to cancel, please do so two days in advance. If Cowboys Cleaning, LLC comes to your residence and you are not there, you may be billed or charged a $25 fee for the trip.